Our current turn around time for made to order knitted items is 2-4 weeks.

Shipping & Returns


New Zealand and Australia

We will dispatch any not "made to order" purchase within 2 business days.

We ship orders requiring a signature unless instructed in writing by you.

Orders are send on next day delivery courier services however we cannot guarantee when a parcel will be delivered as this is out of our control.

Exchanges

Please choose carefully as we do not offer exchanges or refunds

Returns

If you receive a faulty item as a result of our error, (you received an incorrect or defective item, etc.), please contact us within 14 days of delivery for a replacement item or a refund.  Please retain the item you received and the packaging as we may need this to be returned to us.  We are under no obligation to accept a return due to a change of mind.

Changing shipping address

If you wish to change your shipping address from the one provided at payment we may require a new order to be made and a refund given on the original order to comply with Paypal's policies.

Goods picked up from store

We do not accept paypal for any store pickups, if you have paid by Paypal and would like to pickup your order we will provide a refund so that you can re-order.